Refund policy

Our 30-Day Satisfaction Promise

We stand behind SÉOLA. If you're not happy with your purchase, you can request a return or refund within 30 days of receiving your order.

How Returns Work

To start a return, email us at support@seolaskin.com with your order number and the reason for your return. We'll respond within 24 hours with next steps. Items should be returned in their original condition and packaging where possible. Because skincare results build with consistent use, we encourage you to give the product a fair try — but if it's not right for you, we'll make it right.

Refunds

Once your return is approved (or your issue is resolved), your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days to appear.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@seolaskin.com with a photo. We'll send a replacement or issue a full refund at no cost to you — no need to return the item.

Late or Missing Refunds

If you haven't received a refund you're expecting, first check with your bank or card company, as processing times vary. If you've done that and still haven't received it, email us at support@seolaskin.com and we'll sort it out.

Non-Returnable Situations

For hygiene reasons, we may be unable to accept returns of opened product except in cases of damage or defect — but our satisfaction promise still applies, so always reach out and we'll find a fair solution.

Cancellations

Need to cancel? Email us within 24 hours of ordering and we'll cancel before it ships. Once an order has shipped, it can't be cancelled, but our return policy applies.

Contact: support@seolaskin.com